| Full time

Cloud Operation Manager / Lead

Bengaluru, India | Posted on 2022-06-30

About us

We offer Cloud Managed Services and DevOps Automation to improve the agility and velocity of businesses.

We are a cloud-native services company with clients in multiple geographies and industries. We specialize in cloud transformation, DevOps automation, managed services and cloud-native application development. With offices in USA and India, we empower organizations to transform and secure their IT infrastructure, scale up their operations, and manage customer workloads from ISO 27000-certified Global Network Operations Centers (GNOC).
Job Description

We are looking for a Technical Manager / Lead who can manage  Cloud Operation teams / SRE 24 X 7 and define and implement end-to-end processes with clear roles and responsibilities for our Cloud Operations team, as well as oversee the adherence to these processes.

The Job Description includes:

  • Ensures high availability of all environments and the achievement of all Service Level Agreements (SLAs) and Operating Level Agreements (OLAs)
  • Defines the Service Operations Processes for AWS Cloud solutions
  • Production support and operations of Infrastructure (Servers, Network, Storage, Security) and Applications (Distributed, Middleware, Databases across all tiers)
  • Coordinate internal activities across the company and our cloud partners, ensuring achievement of the above responsibilities
  • Innovate and actively look for improvements to Cloud Operations
  • Identify and promote best practices and patterns for the setup, configuration and management including databases, servers, and network and storage systems
  • Maintain a team-oriented working environment that promotes a high level of personal commitment and accountability and a continued focus on quality and efficiency

The ideal candidates must have:

  • Minimum 5 years of relevant experience of IT with a significant part in Cloud Operations, management and support.
  • Have minimum 2-3 years of working experience in Amazon Services/ technologies - EC2 tools, S3, AMI, RDS, EMR, EBS, Auto-scaling, Cloud watch monitoring and Elastic load balancing, WAF, Route53 etc.
  • Strong knowledge of Roles and User Access Management (AWS IAM, O365, Atlassian)
  • In-depth knowledge of ITIL processes
  • Hands-on system administration experience in Windows/Linux-based platforms, load balancers, and virtualized environments (Amazon AWS).
  • Should be familiar with reporting, Issue & Incident management tools and technologies
  • Strong communication skill to communicate at all levels, which includes interaction within the team & with senior managemen

As per market standards

Job Information
Job Title
Cloud Operation Manager / Lead
IT Services
Work Experience
5+ years
Zip/Postal Code

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